IT Help Desk - Certificate

IT Help Desk Technician Certificate of Achievement

The goal of the Certificate of Achievement in IT helpdesk technician is designed to provide students with knowledge and skills required for a variety of entry level positions in the field IT support. The program includes foundation courses that aligned with industry certificates and a wide range of skill-builder courses.

Program Learning Outcomes:
  • Students will install, configure and support computing devices and software.
  • Students will connect, maintain and support computing devices on a network.
  • Students will advise and support users in their IT needs.
To earn this certificate, students must meet the following requirements: 
  1. Complete all required certificate courses with a C (or P) or better.
  2. Complete at least 1/3 of the program courses at Mission College to establish residency.

NOTES:

  • Requirements here apply to the current catalog year and are subject to change.  Visit DegreeWorks in My Mission Portal to view requirements based your catalog year.
  • Not all classes are offered each semester.
Required Core Curriculumn Courses (12.0 units):
Code Class Units
CIT 011 Introduction to Computer Hardware and Software ( A+) (3.0 Lecture/1.0 Lab) 4.0
CIT 012 Introduction to Networking (3.0 Lecture/1.0 Lab) 4.0
CIS 045 Linux Essentials I (3.0 Lecture/1.0 Lab) 4.0
Elective Courses (minimum of 6.0 units):

Students can take any combination of the following courses.

Code Class Units
CIT 017 Cyber Security Essentials (3.0 Lecture/1.0 Lab) 4.0
CIT 078 Microsoft Server Essentials 1 (3.0 Lecture/1.0 Lab) 4.0
CIT 021 Cisco Network Fundamentals (CISCO-1) (3.0 Lecture/1.0 Lab) 4.0
BUS 078B Business Communications (3.0 Lecture) 3.0
BUS 021L Introduction to Business Computing Laboratory (1.0 Lab) 1.0
  Name Units
WRK 300GW Work Experience 1.0-4.0
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Units Required

  Units
Total Required Units 18.0 - 20.0
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Career Opportunities

Career opportunities include the following: Project Coordinator, Junior Project Manager, Assistant Project Manager and Associate Project Manager.

MAKE AN APPOINTMENT WITH A COUNSELOR SUBMIT A COURSE SUBSTITUTION REQUEST CONTACT THE DEPARTMENT